How a Mansa Healthcare Clinic Captured 40+ Additional Patient Bookings Monthly with 24/7 AI Voice Answering
Replacing missed after-hours calls with a trilingual neural AI receptionist that qualifies patient needs and books appointments directly into clinic management calendars.
100%
After-Hours Calls Answered
+42
Additional Monthly Bookings
98%
Patient Satisfaction
₹35,000/mo
Reception Overhead Saved
Live Inbound Call · 00:42
Prospective Patient / Client
The Challenge
The clinic received substantial call traffic after 6:30 PM from working patients. With no staff on duty, callers routinely booked with competing practices in the morning. Hiring full-time evening receptionists was cost-prohibitive and difficult to staff reliably.
The Solution
Gravity For AI engineered a custom AI voice agent trained on clinic service guidelines, consultation fee schedules, and calendar rules. Operating 24/7 in Punjabi, Hindi, and English, the agent answers calls on the first ring, collects patient details, and syncs directly with calendar software.
Key Technical Pillars
Low-latency WebRTC and telephony routing with instant fallback
Context-aware intent classification in Punjabi, Hindi, and English
Real-time Google Calendar and custom EHR webhook synchronization
Automatic SMS confirmations sent to patients immediately upon booking
Experience Similar Results
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